TROUBLESHOOTING
Sending information to IBM Support
To reduce the time that it takes to resolve your problem, you can send trace and diagnostic information to IBM Support.
Procedure
1. To submit diagnostic information to IBM Support:
2. Open a problem management record (PMR).
3. Collect the diagnostic data that you need. Diagnostic data helps reduce the time that it takes to resolve your PMR. You can collect the diagnostic data manually or automatically:
5. Transfer the files to IBM. You can use one of the following methods to transfer the files to IBM:
Occasionally an IBM technical-support representative might ask you to download diagnostic tools or other files. You can use FTP to download these files.
Before you begin
Ensure that your IBM technical-support representative provided you with the preferred server to use for downloading the files and the exact directory and file names to access.
1. To download files from IBM Support:
2. Use FTP to connect to the site that your IBM technical-support representative provided and log in as anonymous. Use your email address as the password.
3. Change to the appropriate directory: